DISTANCE SALES CONTRACT
1. Parties
This Distance Sales Contract (“Contract”) is entered into electronically between the Seller, whose
details are provided below, and the Buyer who purchases products through the Cerenity website.
SELLER INFORMATION
Brand: Cerenity
Legal Company Name: [Legal Company Name]
Registered Address: [Full Company Address]
Phone: [Phone Number]
Email: [Email Address]
Tax Office: [Tax Office]
Tax Number / MERSIS Number: [Relevant Information]
Website: [Cerenity Website URL]
BUYER INFORMATION
Full Name / Company Name: [Buyer Name]
Delivery Address: [Delivery Address]
Billing Address: [Billing Address]
Phone: [Phone Number]
Email: [Email Address]
2. Subject and Scope of the Contract
This Contract governs the rights and obligations of the Seller and Buyer concerning the sale and
delivery of products ordered electronically through the Cerenity website.
This Contract has been prepared in accordance with Turkish Consumer Protection Law No. 6502,
the Regulation on Distance Contracts, and other applicable legislation.
Before completing an order, the Buyer is informed of the essential characteristics of the products,
their sales prices, payment and delivery conditions, the right of withdrawal, and other relevant legal
matters.3. Products and Order Details
The type, quantity, essential characteristics, sales price, and other details of the purchased products
are specified in the order summary and the Pre-Contractual Information Form provided
electronically.
Order Information
Order Number: [Order Number]
Order Date: [Order Date]
Product(s): [Product Name and Quantity]
Unit Price: [Unit Price]
Subtotal: [Subtotal]
Discount: [Discount Amount, If Applicable]
Shipping Fee: [Shipping Fee]
Total Price Including Taxes: [Total Amount]
Payment Method: [Payment Method]
Delivery Address: [Delivery Address]
Estimated / Committed Delivery Time: [Delivery Time]
4. Pre-Contractual Information
Before confirming the order, the Buyer is provided with clear and accessible information regarding:
• The Seller's identity and contact details,
• The essential characteristics of the products and their total prices, including applicable taxes,
• Payment, shipping, and delivery conditions,
• The conditions, duration, and procedure for exercising the right of withdrawal,
• Circumstances in which the right of withdrawal does not apply,
• Return procedures and any applicable return shipping costs,
• Available complaint and dispute resolution procedures.
Pre-contractual information is provided, and any legally required confirmations are obtained, in
accordance with applicable legislation.
5. Payment TermsThe Buyer agrees to pay the total purchase amount using the payment method selected during
checkout.
Payments are processed through an authorized payment service provider available on the Cerenity
website.
Successful payment authorization is required for the completion of an order.
If payment cannot be completed or is lawfully canceled, the order may not be fulfilled.
6. Shipping and Delivery
The Seller is responsible for delivering the purchased products within the timeframe communicated
to the Buyer during the ordering process.
For sales of goods, delivery shall not exceed the maximum period prescribed by applicable law,
subject to statutory exceptions.
Products will be delivered to the address specified by the Buyer, either to the Buyer or to a person
designated by the Buyer.
Shipping fees and any additional delivery charges will be disclosed before the order is completed.
If fulfillment becomes impossible, the Seller will notify the Buyer within the legally required
timeframe and refund any payments collected in accordance with applicable legislation.
The mere unavailability of stock does not, by itself, constitute impossibility of performance.
7. Rights and Obligations of the Seller
The Seller undertakes to deliver the products in full, in accordance with the specifications stated in
the order and the requirements of applicable legislation.
If circumstances prevent an order from being fulfilled, the Seller shall inform the Buyer and take the
necessary measures in accordance with the law.
The Seller shall respect the Buyer's statutory rights, including the right of withdrawal where
applicable and the legal remedies available in relation to defective or non-conforming products.
8. Rights and Obligations of the Buyer
The Buyer is responsible for providing accurate and complete contact, shipping, and billing
information during checkout.
Before completing an order, the Buyer may review the product information, total purchase price,
delivery conditions, and Pre-Contractual Information Form.
If a delivered product is damaged, incomplete, or does not conform to the order, the Buyer may
contact the Seller and exercise their statutory consumer rights.
9. Right of WithdrawalExcept where statutory exceptions apply, the Buyer has the right to withdraw from this Contract
within 14 (fourteen) days from the date on which the product is received by the Buyer or a
designated third party, without providing a reason or incurring a contractual penalty.
The Buyer may also exercise the right of withdrawal before the product has been delivered.
To exercise this right, the Buyer must send a clear withdrawal notification to the Seller within the
statutory withdrawal period.
Withdrawal requests may be submitted through the following contact channel:
Email: [Email Address]
The Buyer must return the product to the address or authorized carrier designated by the Seller
within 10 (ten) days of submitting the withdrawal notification, subject to applicable statutory
exceptions.
Following a valid withdrawal, the Seller shall refund the relevant payments within the timeframe
and under the conditions required by applicable legislation.
Unless otherwise permitted by law, refunds will be issued through the original payment method
without additional charges to the Buyer.
Return shipping arrangements and costs shall be governed by the conditions disclosed in the Pre-
Contractual Information Form and applicable legislation.
10. Exceptions to the Right of Withdrawal
Under the Turkish Regulation on Distance Contracts, the right of withdrawal may not apply to
certain products or contracts, provided that the relevant statutory conditions are met.
These may include:
• Products made according to the Buyer's specifications or clearly personalized requirements,
• Products liable to deteriorate rapidly or expire,
• Products unsuitable for return for health or hygiene reasons where protective packaging,
seals, or similar safeguards have been opened after delivery,
• Products that become inseparably mixed with other items after delivery,
• Other product and contract categories expressly excluded under applicable legislation.
These exceptions apply only where the relevant legal requirements are satisfied.
Nothing in this section limits the Buyer's statutory rights relating to defective or non-conforming
products.
11. Damaged, Incomplete or Defective Products
If the Buyer believes that a delivered product is damaged, incomplete, or does not conform to the
Contract, the Buyer may contact the Seller.Statutory remedies relating to defective products, including repair, replacement, price reduction, or
withdrawal from the contract, remain available in accordance with Turkish Consumer Protection
Law No. 6502 and applicable legislation.
The Seller remains responsible for fulfilling its legal obligations concerning defective goods.
12. Protection of Personal Data
Personal data provided by the Buyer is processed in accordance with Turkish Personal Data
Protection Law No. 6698 (KVKK) and other applicable legislation.
Further information regarding the purposes and legal grounds of processing, data transfers, and the
rights of data subjects is provided in the Privacy Policy and Personal Data Protection Notice
available on the Cerenity website.
13. Intellectual Property
All intellectual and industrial property rights relating to the Cerenity brand, website, product
imagery, text, designs, and other content belong to their respective rights holders, unless otherwise
stated.
Unauthorized reproduction, distribution, or commercial use of such materials is prohibited.
14. Dispute Resolution
This Contract is governed by the laws of the Republic of Türkiye.
Disputes arising from consumer transactions may be referred to the competent Consumer
Arbitration Committees, Consumer Courts, or other authorized bodies in accordance with
applicable legislation and the monetary thresholds established for the relevant year.
The Buyer's statutory consumer rights and legal remedies remain unaffected.
15. Notices and Records
Communications relating to orders, payments, deliveries, and contractual matters may be conducted
through electronic communication channels permitted under applicable law.
Electronic records and commercial documents shall be assessed in accordance with applicable
legislation and rules of evidence.
This Contract shall be made available to the Buyer electronically in an accessible format.
16. Entry into Force
This Distance Sales Contract enters into force upon the Buyer's electronic acceptance of its terms
and the completion of the order in accordance with applicable legislation.
Before completing the purchase, the Buyer is provided with access to the Pre-Contractual
Information Form and this Contract.Seller: [Legal Company Name] — Cerenity
Buyer: [Buyer Full Name]
Contract Date: [Order Date]