Shipping & Returns

Shipping & Delivery

Orders placed through Cerenity are carefully prepared and handed over to our designated shipping

partner following payment confirmation.

Domestic Shipping

• Shipping Carrier: [Shipping Carrier]

• Estimated Delivery Time: 10 business days

• Shipping Fee: [Shipping Fee / Free Shipping Conditions]

Estimated delivery times are calculated from the date of order confirmation. Delivery times may

vary due to public holidays, periods of high demand, or logistical circumstances beyond Cerenity's

control.For international orders, any customs duties, import taxes, or additional charges imposed by the

destination country are the responsibility of the customer, unless otherwise stated.

Returns

At Cerenity, we want you to feel confident about every purchase.

You may exercise your right of withdrawal and request a return within 14 days of receiving your

order, in accordance with applicable consumer protection legislation.

To ensure a smooth return process, we kindly ask that items be returned, where possible, with their

original packaging, accessories, and proof of purchase.

For health and hygiene reasons, products with protective seals, packaging, or hygiene barriers that

have been opened after delivery may be excluded from the right of withdrawal where permitted by

applicable law.

Your statutory rights regarding defective or damaged products remain unaffected.

Return Process

To initiate a return, please contact us at cerenityofficial@gmail.com

Our team will provide the necessary return instructions and designated return address.

Once your returned item has been received, it will be inspected in accordance with the applicable

return conditions.

Where a refund is due, it will be processed within the timeframe required by applicable law and

issued through the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on

your bank or payment provider.

Exchanges

For exchange inquiries, please contact us at cerenityofficial@gmail.com .

If direct exchanges are unavailable, you may return the original item in accordance with our return

policy and place a new order for your preferred product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue efficiently, we recommend providing your order number and, where

possible, photographs of the item.

Your statutory consumer rights regarding defective or non-conforming products remain unaffected.Contact

For any questions regarding shipping, delivery, returns, or exchanges, please feel free to contact us.

Email: cerenityofficial@gmail.com